Frequently Asked Questions:

Welcome to our FAQ section.

At Le Parc à Maillots, we are proud to offer a wide selection of football and rugby jerseys from renowned clubs and brands. We work closely with our suppliers to guarantee the quality and authenticity of our products.

We are confident that you will find unique jerseys at exceptional prices.

We are therefore proud to offer unbeatable prices so you can enjoy top-quality jerseys at an affordable price. We hope this FAQ will help you learn more about our company and our products.

Authenticity of the jerseys

1/ How can you guarantee the authenticity of the jerseys sold on your site?

All the jerseys we offer are purchased directly from the brands, clubs, or their authorized distributors, thus guaranteeing their authenticity.
Upon request, we can provide proof of purchase and documents attesting to their origin.

Furthermore, thanks to our partnership with KitLegit, you have the option to request a certificate of authenticity for your jersey by contacting us at the following address: contact@leparcamaillots.com.

2/ Where do your jerseys come from?

We source our jerseys from authorized brands, clubs and stores, which guarantees their authenticity and quality.
All our jerseys are brand new and sold with tags.

Deliveries

3/ What are the delivery times for orders placed on your website?

Delivery times depend on the delivery option you choose.

We offer standard delivery and collection point delivery options, with delivery times ranging from 2 to 5 working days for standard delivery and from 4 to 9 days for collection point delivery.

4/ Do you deliver internationally?

Yes, we deliver worldwide!

Delivery times vary from 5 to 20 business days, depending on the destination country. All information regarding delivery times and costs is available when you validate your shopping cart.

International shipment tracking:

For international shipments (excluding Spain, Portugal, Belgium and the Netherlands), each package is first sent to our partner located in Paris, who takes care of all customs formalities.

• You will be given an initial tracking number to follow the shipment to our partner.
• Once your package has been shipped to its final destination, a new international tracking number will be emailed to you.

This process, including customs procedures, usually takes one week.

This approach allows us to guarantee a 100% customer satisfaction rate for international shipments.

5/ What is the cut-off time for my order to be shipped quickly?

To ensure your order is shipped the next day, it must be placed on our website before 8pm, the deadline by which our teams finalize the processing of the day's orders.

Orders placed after 8pm will be processed the following working day.

Please note that this only applies to standard deliveries and not to express orders, which receive priority processing.

6/ How much does delivery cost and how is it carried out?

The cost of delivery depends on the delivery option you choose and your location. Delivery charges will be displayed when you finalize your order. We use trusted delivery services to ensure your order arrives safely.

7/ How can I track my order once it has been shipped?

We will send you an email with a tracking link once your order has been shipped. You can click on this link to track your order in real time.

8/ What should I do if my order has not arrived within the allotted time?

If your order does not arrive within the expected timeframe, please contact us as soon as possible so we can resolve the issue. We will do everything we can to locate your order and have it delivered as quickly as possible.

Secure payments

9/ How can I be sure that my payment information is secure when I make a purchase on your site?

We use advanced security protocols to ensure the safety of your payment information. We also use trusted payment providers to process your transactions, such as PayPal and Stripe, which are leading providers.

10/ What payment methods are accepted on your site?

We accept payments by credit card (Visa, MasterCard, American Express). We also accept payments via PayPal.

11/ How does the payment process work on your site?

When you place an order on our website, you will be redirected to the payment page where you can choose your payment method and enter your payment information. Once your payment is confirmed, your order will be processed and shipped.

Customer Service

12/ How to contact your customer service in case of a problem?

You can contact us at any time via our contact form on our website or directly via the address: contact@leparcamaillots.com.

Our customer service team, available 7 days a week, will be happy to answer all your questions and help you resolve any issues you may have with your order or any other request.

You can also consult our Return and Refund Policy directly.